Strategic Development Plan 2018 – 2020

Profile

Southern Province Road Passenger Transport Authority is established for regulating and functioning the Road Passenger Carriage services originating within the province, coming into or crossing the southern province, and also to regulate over the other matters connected therewith or incidental thereto.

Be it passed by the southern provincial council as the policy of the Southern Province Road Passenger Transport Authority is as follows:

To promote the relevant services by sufficient quantity and quality to meet the passenger transport needs of the public coming under the Authority of the Southern Provincial Council and for the equitable distribution of such services throughout the Southern Province
To ensure healthy competition prevailing among the providers of such services
The regulation of the transport services of both the state and private sectors engaged in the safe, the comfortable and efficient performance of the transport requirements of the public.
To provide infra-structural facilities for all the passenger and other Para transport services which are regulated.

Introduction & Mandate

The Southern Province Road Passenger Transport Authority which is operated under the powers of the Southern Province Road Passenger Transport Authority statute no 2 of 1996 and amended statute no 1 of 2009, as per powers vested by provincial council act no 42 of 1987, Under the 13th
amendment of the Democratic Socialist Republic of Sri Lanka.

Vision

To be the Premier Passenger Transport Services Facilitator in Sri Lanka

Mission

To promote the development of passenger transport service with efficiency, quality and quantity to meet the transport needs of the passengers and to provide equitable distribution of the Passenger service in southern province on the basis of social needs in friendly manner.

Objective

1. Establishment of a quality regulated passenger transport service in Southern province.
2. Developments of optimal Passenger transport facilities
3. Expansion of the passenger transport service that conforms to future trends.
4. Capacity development of stakeholders & Institute

Goals

1. Development of Optimal Passenger Transport Facilities
   i. Bus Stands & Halting Places with Optimal Facilities
   ii. Continuously, Developed & Maintenance Transport Facilities
   iii. Expansion of the Public Transport Service Facilities
2. Productivity Enhancement & Quality Improvements
   i. Quality Improvements of Passenger Transport Services
   ii. Optimized Running Time & Updated Time Tables
   iii. IT as the backbone for transport Services
3. Fully Regularized Transport Service & Expansion of the Passenger Services
   i. Issuing Route Permits & Updating
   ii. Fully Regularizing Public Transport Service
   iii. Improvements of alternative Transport modes & Regularizing
4. Capacity Development
   i. Knowledge management
   ii. Process Development
   iii. Developed Infrastructure Facilities & Equipment for Better Services in Place
   iv. Fully Trained and Motivated Stakeholders for Better Service
   v. Capacity development of Authority
5. Good Governance
   i. General Administration and Financial Management
   ii. Conflict Free Management & Friendly Grievances Handling
   iii. Monitored & Evaluation of performance of the institution, Programmes & Projects

Goal No 1. Development of Optimal Passenger Transport Facilities

	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
1.1	Bus Stands & Halting Places with Optimal Facilities	1. No of Written Complaints Regarding Bus Stand & Halting Places Facilities Per Year	105	35	25	15
		2. No of Users Per Year	2880.1Mn	2881.5 Mn	2881.8 Mn	2882.0 Mn
		3. No. of Bus Stands (Accumulate)	29	37	41	44
		4. No. of Bus Stand Yards (Accumulate)	29	37	41	44
		5. No of Sanitary (Accumulate)	10	15	18	22
		6. No of Halting Places with Shelters (Accumulate)	360	385	395	410
		6. No of Halting Places Marked (Accumulate)	8250	8500	8750	9000
	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
1.2	Continuously, Developed & Maintenance Transport Facilities	1. No of Written Complaints Per Year	175	125	75	25
		2. No of Users Per Year	2880.1Mn	2881.5 Mn	2881.8 Mn	2882.0 Mn
		3. No. of Maintained Bus Stands Per Year	2	1	2	2
		3. No. of Maintained Bus Stand Yards Per Year	4	4	5	5
		4. No. of Maintained Sanitary Per Year	1	2	2	2
		5.No. of Maintained Halting Places with Shelters Per Year	5	7	8	10
		6. No of Halting Places Marked Per Year	225	250	300	350
	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
; 1.3	Expansion of the Public Transport Service Facilities	1. Water, Electricity, Sanitary & security expenditure Per Year (Rs Mn )	2.2	2.8	3.1	3.5

 

Goal No 2. Productivity Enhancement & Quality Improvements

	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
2.1	Quality Improvements of Passenger Transport Services	1. No of Trained, Motivated & Passenger Friendly Bus Crew (Accumulate)	887	2500	3000	3500
		2. No of Mobile Inspection Days Per Year	350	400	420	450
		3. No of Uniform Dressed Driver & Conductor Per Day	800	2000	2500	2750
		4. No of Bus Ticket Machine uses Per Day	70	300	500	700
2.2	Optimized Running Time & Updated Time Tables	1. Reduced Travel Time in selected Routes (Accumulate Saving Man hours )	15.0 Mn	29.9 Mn	35.0 Mn	40.1 Mn
	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
2.3	IT as the backbone for transport Services	1. No of Users Per Year	2880.1Mn	2881.5 Mn	2881.8 Mn	2882.0 Mn
		2. No of Web Users Per Year	24750	50000	55000	60000
		3. No of Used IT Application (Accumulate)	9	15	18	20
		4. No of Information Displaying Points (Accumulate)	20	33	36	40
		5. No of CCTV Camera (Accumulate)	96	265	295	325

 

Goal No 3. Fully Regularized Transport Service & Expansion of the Passenger Services 

	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
3.1	Issuing Route Permits & Updating	1. No of Active SPRPTA Route Permits	1302	1310	1315	1320
3.2	Fully Regularizing Public Transport Service	1. No of Operated Bus Trips Per Day	11524	12245	12533	12677
3.3	Improvements of alternative Transport modes & Regularizing	1. No of Permitted Para Transport Services
		–    Three Wheel (Accumulate)	5783	6000	6100	6250
		–    School Service (Accumulate)	0	0	250	500
		–    Cab Service (Accumulate)	0	0	100	200

 

Goal No 4. Capacity Development

	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
4.1	Knowledge management	1 No of Training Opportunities (per year)	60	450	550	650
		2 Conduct Capacity Building & Awareness Programme (Accumulate)	1	5	7	9
		3. Expenditure for Knowledge management Per Year (Rs Mn)	0.0	1.0	1.5	2.0
4.2	Process Development	1. No of Process Developed (Accumulate)	3	15	20	25
		2.Expenditure for Process Development Per Year (Rs Mn)	0.0	1.5	2.0	2.5

 

Goal No 5. Good Governance

	Goals	Key Performance Indicators (KPIs)	Baseline 2015	Target
				2018	2019	2020
5.1	General Administration and Financial Management	1. No of audit queries Per Year	15	8	5	2
		2. no of queries successfully handled Per Year	15	8	5	2
5.2	Conflict Free Management & Friendly Grievances Handling	1.No of Mobile Inspection Reports Per Year	2000	1800	1500	1000
		2. No Of Complaints Against staff Per Year	82	60	40	20
		3. No of Handled Grievances Per Year	42	30	25	15
5.3	Monitored & Evaluation of performance of the institution, Programmes & Projects	1. Performance Review Reports on time	Yes	Yes	Yes	Yes
		2.Progress Review	Yearly	Quartearly	Monthly	Monthly

 Approved and Presented by. B.M.A Raja Kumara

Director General